Shipping policy
1. Domestic Shipping (Within India)
We ship our products across India through trusted delivery partners.
Shipping Charges
Shipping fees are calculated at checkout based on:
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Order weight
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Delivery location
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Courier service rates
We do not offer free shipping.
All shipping charges are clearly displayed before payment.
Dispatch Time
Orders are usually dispatched within 1–2 business days after successful payment.
Delivery Time
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Metro Cities: 3–5 business days
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Non-Metro Cities: 4–7 business days
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Remote/Rural Areas: 7–10 business days
Delivery timelines may vary during:
✔ Festivals
✔ Public holidays
✔ Natural delays (weather, strikes, courier issues)
We always try to deliver as quickly as possible.
2. International Shipping
We proudly ship Maa Roots products worldwide.
International Shipping Charges
International shipping fees are calculated at checkout based on:
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Country
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Weight
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Courier rates
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Customs zone
No free international shipping is available.
Delivery Time (International)
Average delivery timelines:
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USA, Canada: 8–14 business days
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UK, Europe: 7–12 business days
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UAE, Middle East: 5–10 business days
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Australia, New Zealand: 10–15 business days
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Rest of World: 10–20 business days
International delivery times may vary due to customs checks.
Customs, Duties & Taxes
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Import duties, customs fees, VAT, or any additional charges (if applicable) must be paid by the customer.
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Maa Roots is not responsible for delays caused by customs.
3. Order Tracking
Once your order is shipped, you will receive an email/SMS with:
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Tracking number
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Courier partner name
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Tracking link
You can track your order anytime using the provided link.
4. Incorrect Address / Failed Delivery
Please ensure your address, pin code, and phone number are correct.
If the order returns due to:
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Wrong address
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Unreachable customer
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Repeated failed delivery attempts
Re-shipping charges will apply.
5. Damaged or Tampered Packages
If your package appears damaged, open, or tampered with:
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Please refuse the delivery and notify us immediately.
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Once accepted, we are unable to compensate for damages caused by courier mishandling.
6. Delayed Deliveries
Delays may occur due to:
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Festivals
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Weather
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Logistics issues
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Customs delays (International)
Maa Roots will assist you in tracking the shipment, but we do not take responsibility for delays caused by courier companies.
7. Support & Queries
For shipping-related questions, contact us at:
📧 maarootsfamily@gmail.com
📞 +91- 9270208455
We’re here to help.
Thank you for choosing Maa Roots